Frequently Asked Questions

Safety

Is your baby oil safe for babies' skin?

Definitely! We crafted our oil with your Little in mind. Our premium ingredients are clean and safe for the gentlest of skin types. We recommend consulting with your Little’s healthcare provider if you have any concerns. 

Why does the baby oil have a light earthy aroma if it is fragrance-free?

The light earthy aroma you may notice is a natural characteristic of the ingredients used in the formulation. Since no synthetic fragrances or added perfumes are used, the scent comes from the raw, minimally processed plant-based oils and natural components in the product.

Availability

Is your product available in physical stores?

Currently, our baby oil is only available on our website and Amazon.

Sales and Promotions

How do I apply discount codes or coupons?

To apply discount codes or coupons, you can enter them during the checkout process.

Order and Shipping Information

I placed my order, now what?

You will receive a confirmation email once the order is placed and another email when your order ships.

Can I cancel my order after it’s been placed?

If you want to cancel your order after it's been placed, contact our customer support as soon as possible. They will assist you in the cancellation process.

Customer Support and Service

How can I contact your customer support?

You can contact our customer support by visiting the Contact Us page on our website. There, you can submit your information on the contact form and someone from our customer support team will contact you.

Returns and Refunds

What is the return policy?

We want you to love our products, but we understand that is not always the case. If you’re not satisfied with a product purchased through our website, you can return it within 30 days from the purchase date.

Please note: your original shipping charges, if applicable, will not be refunded. All returns must be shipped to us at your expense. Upon receipt of the original product(s), you will be credited the amount paid in your original form of payment.

What Should I Do If I Receive a Damage Item?

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

Privacy and Policies

What is your privacy policy?

Our privacy policy can be found on our website under the Privacy Policy section. It outlines how we collect, use, and protect your personal information.

Reach out to us

Still have questions? Reach out to our customer support and we will love to assist!